Terms of service

What the service is

Mirrah lets you talk through your day by calling a phone number or recording in your browser. Software turns what you say into a transcript, estimates its emotional tone, picks out tasks you mention, and can send you text messages and reminders. Mirrah is the name of the automated assistant. Mirrah is software, not a person.

Transcripts, tone estimates and extracted tasks are made automatically and can be wrong or incomplete. Check anything important yourself, especially dates and reminders.

Who can use it

You must be at least 18 years old. By using Mirrah you confirm that you are. You must give us accurate account details and use a phone number that is yours or that you are allowed to use.

Not an emergency service

Mirrah cannot contact emergency services and does not monitor calls in real time. If you or someone else is in danger, hang up and call 911. If you are thinking about suicide or need to talk to someone now, call or text 988 (Canada and the US). In Quebec you can also call 811 and choose Info-Social.

Not medical or mental-health treatment

Mirrah is a journaling and personal organizing tool. It is not therapy, counselling, or medical or mental-health care of any kind, and it is not a substitute for a professional. Emotion estimates are automated guesses about the tone of your words, meant to help you reflect. They are not a diagnosis and not advice. Talk to a qualified professional about your health.

Your account

• Keep your password private. You are responsible for activity on your account.
• Anyone who can call from your phone number may be recognised as you on calls and texts. Tell us right away if you lose your phone or change numbers, and update your number in settings.
• You can delete your account at any time on the delete your data page.
• We may suspend or close an account that breaks these terms, puts others at risk, or creates unreasonable cost or load. Where it's reasonable, we will warn you first and tell you why.

Your content

What you record, type or send stays yours. You give us permission to store, process and display it only so we can run the service for you, as described in the privacy policy. We don't use it to train AI models and we don't sell it.

Acceptable use

Don't use Mirrah to:

• Record or upload other people without the consent the law requires.
• Harass, threaten or send unwanted messages to anyone, including through the friends feature.
• Send illegal content, or content that exploits or harms minors.
• Pretend to be someone else, or use a phone number that isn't yours.
• Overload, probe, scrape or reverse engineer the service, get around usage limits, or create accounts or guest trials in bulk.
• Run up phone or AI costs on purpose, for example with automated or repeated calls and texts.

Calls with other members (beta)

“Talk to someone” connects you by phone with another Mirrah member who also turned it on. It's optional, off until you turn it on in settings, and only for members who are 18 or older.

• Calls are anonymous: both of you see Mirrah's number, never each other's. We don't record, transcribe or listen to these calls, so we can't check what was said.
• Each call ends after 10 minutes, and you can have 2 a day.
• Be kind. Don't harass, threaten, pressure or sexually approach anyone, don't ask for or share personal details (full names, numbers, addresses, social media), and don't record the other person.
• Press star at any time to leave. After a call you can report the other person; you will never be matched with them again. If several members report you, we pause this feature on your account and review it, and we may close it for good if you broke these rules.
• The other person is a member, not a professional or someone we have checked. If you or someone else is in danger, hang up and call 911. For crisis support, call or text 988.

Text messages (Mirrah texts)

Program: Mirrah texts sends you call summaries, reminders and replies to messages you send our number, from [Legal business name].

• How you join: by pressing the key offered during a call, by replying 1 or YES to our text, or by turning on text updates in settings. Joining is never required to use the service.
• Message frequency varies, depending on how often you call and which reminders you set.
• Message and data rates may apply, according to your mobile plan.
• To stop: reply STOP at any time (UNSUBSCRIBE, CANCEL, END and QUIT also work). We'll confirm once and then stop. You can also ask us to stop on a call or by email, and we'll do it within 10 business days at the latest.
• For help: reply HELP, or email help@callmirrah.com.
• Carriers are not liable for delayed or undelivered messages.
• We don't send marketing texts, and we don't share your number with marketers.

Plans and billing

Mirrah is free to use, and everyone starts on the Free plan. Paid plans (Pro and Operator), “Echoes” top-ups and “Support the idea” payments are processed by Stripe. Stripe handles your card details; we never see or store your full card number.

While we test, checkout runs in Stripe's test mode and no real money can be charged. We will tell you at least 30 days before anything you use today starts to cost money.

• Nothing is charged without you choosing a paid plan or a payment and agreeing to its price.
• Prices are shown in Canadian dollars before sales taxes (GST and QST, or the taxes where you live), if any apply. No hidden fees. Your carrier's usual call and text rates are separate.
• Paid plans renew every month until you cancel. You can cancel at any time from Plans, Manage billing; you keep the plan until the end of the month you paid for. Refunds follow our refund policy.
• Switching between paid plans takes effect right away. The difference for the rest of the month is charged, or credited to your next bill, on the day you switch.
• We will give you at least 30 days' notice before a price increase, and you can cancel before it applies.

In-app credits (“Echoes”) have no cash value. You can buy them as one-off top-ups, but they can't be sold, transferred or exchanged for money, and they may change or end.

A “Support the idea” payment is a one-time payment to help keep Mirrah running. It isn't a donation to a charity, it isn't tax-deductible, and it doesn't change your plan or add credits.

Availability and changes

We work to keep Mirrah running, but it depends on phone networks and other providers and may sometimes be unavailable or lose a recording. Keep your own copy of anything you can't afford to lose. We may change or stop features. If we plan to shut the service down, we will give you at least 30 days' notice and a way to download your data.

Limitation of liability

We provide Mirrah as is. To the extent the law allows, we are not responsible for indirect losses, such as lost profits or missed opportunities, or for losses caused by phone carriers, other providers or events outside our reasonable control. If we are responsible for a loss, our total liability is limited to the greater of the amount you paid us in the 12 months before the claim and CAD $100.

Nothing in these terms limits rights you have as a consumer that the law says can't be waived, including under Quebec's Consumer Protection Act, or our liability for harm we cause intentionally or through gross negligence, or for bodily or moral injury.

Changes to these terms

If we change these terms in a way that matters, we will update the date at the top and tell you by email or in the app at least 30 days before the change applies. If you don't agree, you can delete your account before then.

Governing law

These terms are governed by the laws of the province of Quebec and the federal laws of Canada that apply there. Disputes go to the courts of the judicial district of Montreal, unless the law gives you the right, as a consumer, to bring a claim where you live.

Contact

[Legal business name], [Mailing address], Montreal, Quebec, Canada. Email: help@callmirrah.com.