Refund policy

Cancel any time

You can cancel a paid plan at any time from Plans, Manage billing, or by emailing us. There are no cancellation fees. After you cancel, you keep the plan until the end of the period you paid for and aren't charged again.

Full refund in the first 14 days

If you ask within 14 days of your first charge on a plan, we will refund that charge in full, no questions asked. This applies once per person.

After 14 days

You keep access until the end of the period you paid for. If you would rather stop right away, ask us and we will refund the unused days of the current period, prorated by day.

Our mistakes

If you were charged by mistake, charged twice, or the service was unavailable for a long stretch because of us, we will refund the affected amount whenever you tell us, even after 14 days.

What isn't refundable

In-app credits (“Echoes”) have no cash value and can't be exchanged for money, so a top-up isn't refundable once bought. The same goes for “Support the idea” payments. Either one is refunded when it was a mistake (see above).

How to ask for a refund

1. Email help@callmirrah.com from the address on your account.
2. Include the date and amount of the charge. Don't send card numbers.
3. We will reply within 5 business days and send approved refunds to your original payment method within 10 business days. Your bank may take a few more days to show it.

Your other rights

This policy adds to, and does not replace, any rights you have under consumer protection law, including Quebec's Consumer Protection Act, or with your card issuer.